Reauthorizing credit cards after they expire

How would PreOrder apps help? They won’t reauth+capture which is the root of the issue. My previous platform (Demandware+Auth.net and later Braintree) all allowed us to reauth+capture without “customer re-concent”. We had concent when the order was originally placed. Their system was aware how much the auth was for and that it expired. So it would let us reauth+capture up to that amount at anytime after since it was using tokens and used the same token that was connected to the transaction. So by copying to make a draft order and send an invoice would generally create an entirely new transaction, token, and yes consent. I would suggest Shopify review what the other providers offer and look to offer something similar unless that has totally gone away in the marketplace. We do a ton of PreOrder sales and this is a huge PITA. Would love to see some advancements in this space. Especially since the supply chain is so screwed up, many shipments are later than 7-30 days normal auth windows, and customers love to PreOrder to confirm they will get one whenever they get in.

1 Like