Received an email from shopifydeskthemes@gmail.com

Shopify Discussion

Topic summary

A merchant received an email from shopifydeskthemes@gmail.com claiming to be a DMCA notice about unlicensed theme usage. The email threatened to take the store offline by December 15, 2024 unless licensing details were provided.

Community consensus: This is a scam.

Key indicators:

  • Shopify never uses Gmail addresses for official communications
  • The email contains suspicious formatting (reversed/garbled text)
  • Legitimate DMCA notices come through official Shopify channels

Recommended action: Do not respond or share any store information with this sender.

Status: Resolved - confirmed as fraudulent phishing attempt.

Summarized with AI on November 3. AI used: claude-sonnet-4-5-20250929.
1

Hello, we received an email from shopifydeskthemes@gmail.com regarding Digital Millennium Copyright Act (DMCA). Is this spam or a real email?

Dear Merchant,

We’ve been notified under the Digital Millennium Copyright Act (DMCA) that your Shopify store may be using an unlicensed version of a third-party theme and also for the free theme, We noticed that you are also using a duplicate of the default theme provided by us, So if you are receiving this message your store has been flagged that is why you are receiving this message.

To ensure compliance with Shopify’s Terms of Service (TOS), please provide the following details:

  • Business Name
  • Theme Name and Version
  • Store URL
  • Country of Operation

Deadline: If this issue is not resolved by December 15, 2024, your store may be taken offline. Kindly include where the theme was purchased, transferred and duplicated from to help us verify the license with the details above.

We appreciate your prompt attention to this matter.

Best regards,
Shopify Trust & Safety Team

2

Hello @Thracian1 ,

It’s a scam.
Shopify never uses Gmail for such communication.
Don’t share info with them.

Problem solved don’t forget to Like it and Mark it as Solution!
If you need help with customization/code part you can contact me for services

You can find the email in the signature below.

Regards
Guleria

3

It’s a Scam Email, Shopify never email you from @gmail domain