Hello, I sell artwork on Shopify. Recently, I had an order from a customer in France. The integration / app with Fine Art America (also known as Pixel) has not fulfilled the order. However, the order says it was fulfilled by me and that simply is not the case. How do I resubmit for the order to be fulfilled by Fine Art America? They have almost zero customer service. Many thanks for your help in advance.
Topic summary
A Shopify seller encountered an issue where an order for artwork to a customer in France was marked as fulfilled in their system, but the third-party fulfillment service (Fine Art America/Pixel) never actually processed it.
Key Problem:
- Order shows as fulfilled in Shopify
- Fine Art America integration failed to complete the fulfillment
- Seller needs to resubmit the order for actual fulfillment
Additional Challenge:
The seller notes that Fine Art America provides minimal customer service support, complicating resolution efforts.
The discussion remains open with no solutions provided yet. The seller is seeking guidance on how to trigger the fulfillment process again through the integration.