I keep getting notifications from my bank account that shopify tried to take payment and was denied bc I only keep enough in that account for known Bill’s. My active store shows that I dont owe anything. It must be from previous stores that never were finalized and were deactivated or deleted.
Topic summary
A user is experiencing unauthorized payment attempts from Shopify on their bank account, which are being declined due to insufficient funds.
Current situation:
- Their active store shows no outstanding balance
- Bank notifications indicate Shopify is attempting to charge the account
Suspected cause:
- The charges may be linked to previous stores that were either deactivated or deleted but never properly finalized
Status: The issue remains unresolved, with no clear explanation for why deactivated/deleted stores would still trigger billing attempts.