Redirect after Vipps/MobilePay checkout (customers sent to cart, not thank you page)

Technical Q&A
1

Hi everyone,

I’m running into an issue with the Vipps/MobilePay integration on my Shopify store B29.no (MSN: 1015708).

:backhand_index_pointing_right: The problem:
After completing a payment with Vipps, customers are redirected back to /cart instead of Shopify’s official order status / thank you page.

:backhand_index_pointing_right: What I’ve checked so far:

  • The customer accounts / order status domain is correctly set to account.b29.no in Shopify.

  • We have no scripts or apps installed that would redirect the thank you page.

  • Vipps support told me this seems to be related to the Shopify integration and advised me to ask here.

:backhand_index_pointing_right: My questions:

  1. Has anyone else experienced this issue with Vipps/MobilePay on Shopify?

  2. Does anyone know which redirect URL is currently being set by the Vipps/MobilePay app after checkout?

  3. How can I make sure customers are properly redirected to Shopify’s native thank you page instead of the cart?

This is really important for both customer experience and conversion tracking, so any input from the community or app experts would be greatly appreciated :folded_hands:

Thanks in advance!
Morten Aulin
B29.no

2

Hello @B29.no

This is a common issue where the Vipps gateway is incorrectly redirecting customers back to your /cart page instead of the unique “thank you” page URL that Shopify provides for each transaction.

To get this fixed, you need to capture definitive proof for their support team. Use your browser’s Developer Tools (right-click → Inspect → Network tab) while running a test payment.

In the network log after you pay, you will find the final request from the Vipps domain; its “Headers” section will show a Location: header pointing to /cart.

Take a screenshot of this and send it to Vipps support, explaining that their system is using a static redirect instead of Shopify’s required dynamic return_url and ask them to escalate it to their technical team.

This evidence is the fastest way to prove the issue is on their side and get a resolution.

Hope this helps!

4

Do you have a Stripe account that supports MobilePay?