Hello, I installed this app reelup and I noticed they have full access to customers data. They have the emails, phones, address of each customers. How can this app be able to put the privacy of our customer at risk?
Topic summary
Concern raised about the Shopify app Reelup accessing customer PII (personally identifiable information), including emails, phone numbers, and addresses, via app permissions.
- Evidence presented: two screenshots showing the app’s access to customer data. Images are central to understanding the claim.
- The poster warns other store owners that using the app could put customer privacy at risk (“At your risks”).
The poster also questions the trustworthiness of the company behind Reelup, linking to a UK Companies House page listing a director (name, UK correspondence address, date of birth, nationality Indian, residence India, occupation Software Engineer). The implication is concern about an overseas-operated entity holding customer data.
No confirmation, rebuttal, or guidance from Reelup or Shopify is shown in the thread. No policy references or clarifications on why the app requires this access are provided.
Outcome: No decisions or resolutions. The discussion remains open, with an unresolved question about data access necessity and customer privacy safeguards.
Any store owner with Reel Up shopify app should be aware of that. Thanks for your reply Reelup.
At your risks
Are we really trusting the privacy of our customers emails in the hand of a shell company operated from oversea ?
https://find-and-update.company-information.service.gov.uk/company/14522562/officers
SINGH, Gursimran
Correspondence address
Unit 11k, Capital Business Centre, 22 Carlton Road, South Croydon, United Kingdom, CR2 0BS
Role ACTIVE
Director
Date of birth
July 1995
Appointed on
5 December 2022
Nationality
Indian
Country of residence
India
Occupation
Software Engineer