Refresh Theme - Images stacked right on the primary product image on product page

Shopify Discussion

Topic summary

A Shopify store owner using the Refresh theme encounters a display issue where product images stack on top of the primary image instead of appearing as thumbnails. This occurs in both “Thumbnails” and “Thumbnails carousel” layout options.

Key Details:

  • Problem is browser-specific: occurs only in Google Chrome, not Safari or mobile devices
  • Store URL provided: snuggieclaws.myshopify.com (password: 1234)
  • Screenshots attached showing the stacking issue

Current Status:

  • Identified as a cross-browser compatibility issue requiring code adjustments
  • Store owner has limited coding knowledge but has done basic customizations
  • Expert assistance recommended for debugging and testing to identify the problematic code library

Resolution: Ongoing - requires technical intervention to modify theme code for Chrome compatibility.

Summarized with AI on November 19. AI used: claude-sonnet-4-5-20250929.
1

Hi,

I am using Refresh theme for my store and I’m wondering if anyone can help me troubleshooting my current problem.

On product page customize, I chose desktop layout as “Thumbnails”, but it resulted showing me all the the images laying on top of the primary image on product pages. I switched to “Thumbnails carousel” but the same things happened. The strange thing this issue only happens when I’m using google chrome browser. I tried to switch to safari browser and mobile device and no issue was found.

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Screen Shot 2023-06-30 at 11.06.25 AM (2).png
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I’m a little cluecless right now and looking for help here. Thanks!

2

Hello @Snugglepup , It’s a cross browser performance issue. We’ll need to adjust the coding part a bit so it supports all browsers.

Can you please share the store link, and also do you code. So, I can share coding part as well.

Regards,

Osama Farooqi

3

Hi there,

I do not know coding btw, but I 've been playing around with simple copy & paste coding here and there to upgrade the theme, so I can try.

Thanks in advance,

Please use password : 1234 to log in for now since the page is under maintenance.

snuggieclaws.myshopify.com

4

Hello @Snugglepup , thanks for that, yes you will need to check whoch library or part of code is causing this issue. We will need to spend some time on testing and debugging to check this. Taking an expert help is recommended.

Regards,

Osama Farooqi