Hi, I am having problems understanding why I am not able to refund a Store Credit back to the original payment with out ending up with negative Net Payment on the order.
Use case: A customer first requested Store Credit but later changed their mind and wanted the refund back to the original card used for payment.
When I follow your flow and use the function to allow over-refunds, it results in a negative Net Payment, which doesn’t seem correct.
Afterwards, I debit the Store Credit in the customer
Could you advise on how to fix this, and is this a big issue in the Store Credit function?
Hi @mortenmemery
Are you using a return App or working with Shopify API?
This happens because Shopify counts store credit and refunds separately. Right now, there’s no built-in way to reverse a store credit back into the original payment method, so if you try to refund again it logs as an over-refund and creates the negative net payment you noticed.
A couple of ways to handle this:
- Manually debit the customer’s store credit balance before processing the refund to their card, so the credit doesn’t stay open.
- Issue the refund directly to the card as a standard refund.
- Add an internal note or order tag to keep your reporting accurate.
If you often deal with complex returns or exchanges, you might find ParcelPanel Returns helpful. It ensures refunds never exceed the original order’s paid amount. It also provides a branded returns page where customers can submit their return requests, and lets them choose the return options (store credit, gift card, refund, or an exchange), so you don’t have to undo credits later.