Exactly one month from today I selected the $1/month plan just so I could dip my toes into making a shopify store. however, I did not want to spend more money on the next months subscription and was trying to cancel my subscription but there was no option to cancel my subscription just to switch to a different plan. Now that the billing day has arrived (today) it billed me over $40 that I did not want to spend and could not figure out how to cancel my subscription. This is very frustrating as Ive been trying to save up for something and I’d very much appreciate if I can get a refund.
Topic summary
Accidental charge after a $1/month introductory plan: the user couldn’t find an option to cancel (only to switch plans) and was billed ~$40 on the renewal date. They request a refund due to the unintended charge.
Shopify staff response: asked for details about the cancellation issue and provided a Help Center link with steps to close/deactivate the store. They note a confirmation email is sent once closure is complete.
Refund policy: Shopify’s Terms of Service state refunds aren’t issued as standard. However, authenticated Support can review refund requests on a case-by-case basis after the account is closed. Links to the Help Center and ToS were provided.
Next steps suggested:
- Close the store via the Help Center instructions and confirm closure email is received.
- Contact authenticated Shopify Support to request a case-by-case review for a potential refund and explain the cancellation difficulty.
Status: unresolved/ongoing. Outcome of the refund request remains open pending the user’s follow-up with Support.
Hi there, @gporrata25 .
Welcome to the Shopify Community, and thanks for posting your question.
We’re sorry to hear you’re experiencing issues on your end. I understand you’d like to cancel your subscription and deactivate your Shopify store. Could you share what specific issues you were running into when trying to cancel? If you’d like to close your store, you can follow the steps outlined in our Help Center resource. Once you have successfully closed your store, you’ll receive a confirmation email confirming this.
In regard to a refund, our Shopify Terms of Service outlines we do not issue refunds. However, our authenticated Support team via the Shopify Help Center may be able to review this on a case by case basis. Once your account is closed, you can contact our Support team who will review this in more depth.
Let us know if any other questions come to mind.