How can I get a refund for my monthly subscription? I am not willing to continue with my Shopify store and would request a refund, also why was no prior email or notification given before deducting any amount from the card? Kindly look into this matter and resolve the issue as soon as possible. I will be thankful for your cooperation.
Hi @zahraimtiaz !
Thanks for getting in contact with us here in the Community forums.
You should have received an email from billing@shopify.com displaying the charges for your billing cycle, is it possible that they may have gone to your spam/junk folder? You can also try searching all emails from Shopify by typing in:all ‘Shopify’ into your email inbox search bar.
In regard to a refund, as per our terms of service here section 4, point 10, Shopify does not offer refunds. That being said, if you feel like your circumstances may warrant a refund, you can get in touch with our live support at this link to discuss this further, as we cannot access the account from the forums here ourselves.
I’m curious as to why you may want to close your store? Is there anything we can help with in that regard.
DO NOT USE SHOPIFY
even if they are 100% in the wrong they will lie and obfuscate and give you NO REFUND