Refund confirmation email received for a purchase made via the Android Shop app, but the order’s details screen in the app does not show any refund status. The email appears to be from the Shopify platform confirming a processed refund.
User seeks clarity on two points: whether the Shop app should display refund information on the order, and how to verify that the seller genuinely processed the refund.
No additional details (payment method, timing, screenshots) are provided. No attachments are central.
Status: Unresolved; no responses yet. Key unknowns include whether this is a display/sync delay in the app versus an issue with the refund itself, and the recommended method to confirm the refund’s authenticity.
Hi,
I supposedly received a refund from a seller/store via the shop app. I received an email from what appears to be the shopify platform indicating that a refund has been processed, but the refund does not reflect on the order details screen of the app.
Should the app show that a refund has been processed? How do I know if the seller has genuinely processed the refund?
Thanks,
Jonty