Say I have an order from half a month ago where I tried to refund part of the order to a customer. This refund failed. However.. I don’t know this, because.. I didn’t get a notification.
I have a list of orders and NOTHING showed me where I am owing refunds. UNLESS I go into an order that I know I have a refund, I would NOT know I am owing refunds.
Is there a way to keep track of orders where I owe refunds?
(I may assume I’m not the only one here, as Shopify is used by so many people…)
Thanks for your response!
Firstly: I see “Partially Refunded” in the “Payment Status”, but if I still owe it.. then there’s nothing in the Payment Status of the order.
Even if I would try to use Lifetimely or Better Reports ($$) to create custom views, I would assume there is SOMETHING that can be filtered on?
I don’t see ANYTHING on the order if I’m in the view where I see all the orders. Even when I have all the columns in view that can be shown. I ONLY see it when I go INTO the order itself…
Thanks
I did reach out to Support, and they said that they would pass it on to their team. (read: nothing will happen…)
Which is why I came here to see if anyone else dealt with this issue before…
Did it decrease sales, but didn’t decrease your payment method type refunded? If so, then your Financial Summary report would be off.
In a pefect day the Total Sales in the Total Sales Breakdown box should equal the total payment methods in the Payments by gateway summary box. At times it doesn’t, but we’ve always figured out why. One is the one you mentioned. Another is the timing of when an order was placed (before midnight) and payment was processed/collected (after midnight).
@DutchDelight , If you’re open to trying third-party apps, you can try Report Pundit. We can display refund statuses such as Success or Failure using the transaction status field. We can also include details like the payment gateway used.
You can explore this feature with our 14-day free trial. Our live chat support team is ready to create the report for you instantly.
I agree. There is no way for me to see what orders are owed a refund easily without clicking into every order. And I have Report Pundit, but there still isn’t a way to filter for orders where a refund is owed.
You can create a report where the refund status is Partially Refunded and the order status is Return. By extending the report’s date range, you can identify refund amounts still owed to customers. For a detailed explanation or assistance with report creation, please contact Report Pundit live chat support team.