Refund Request for Unauthorized Charge After Free Trial

Shopify Apps

Topic summary

A user is requesting a refund for an unauthorized charge of 9360/- that occurred on December 26, 2024, for Tepo product option and Live product option apps.

Key Details:

  • The apps were used during a free trial period
  • User did not intend to continue with paid subscription after trial
  • Subscription auto-renewed without authorization
  • Formal refund request submitted with contact information provided

Current Status:

  • Awaiting response from support team
  • No resolution yet
Summarized with AI on November 3. AI used: claude-sonnet-4-5-20250929.
1

Dear Support Team,

I hope this message finds you well. I am writing regarding the recent charge to my account for the Tepo product option and Live product option. We initially used the plugin during its free trial period but did not intend to continue with the paid subscription after the trial ended.

Unfortunately, the subscription was automatically renewed, and 9360/- was deducted from my account on 26-Dec-2024. As we did not authorize this charge, I kindly request a refund for the amount deducted.

Please let me know if you require any further information to process the refund. I look forward to your prompt response to resolve this matter.

Thank you for your understanding and support.

Best regards,
Chetan Shara
Email id - rashiratanbhagyajaipur@gmail.com