Refund to customer paying through Revolut declined

Shopify Discussion
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Topic summary

  • Merchant refunded a Shopify order placed by a customer who paid via Revolut; on the customer’s Revolut account the refund shows as “Declined” with no option to accept.
  • The customer wants the refund sent again, but Shopify indicates the refund has already been processed and deducted from next month’s payout, leaving no option to reissue.
  • The core issue is a mismatch between Revolut’s displayed refund status and Shopify’s payout accounting.
  • No solutions or next steps are provided in the thread; the question remains open and unresolved.
Summarized with AI on January 1. AI used: gpt-5.
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Issued a refund to a customer of our e-commerce business who mistakenly ordered the wrong item through our Shopify store.

The refund showed up on their Revolut account, only to say “Declined”, apparently without giving them the option to accept the refund.

They are now asking for the refund to be issued again, although there is no option to do so as it says it’s already been deducted from next months payout.

Is there any way I can resolve this?