# Refund **URL:** \ **Category:** Subscriptions\ **Created:** [May 12, 2023, 10:26am UTC](https://community.shopify.com/t/refund/215667 "2023-05-12T10:26:32Z")\ **Posts on this page:** 3\ **Page:** 1 ## AI-generated summary - A user requests a refund for a recent Shopify subscription charge, explaining they forgot to cancel, haven’t used the service for months, have no active store, and are a financially strapped student. They state they’re willing to have the account closed permanently if the charge is refunded. - A reply directs them to Shopify’s official help documentation and recommends contacting support through the provided link for refund assistance. - Another participant follows up asking whether a refund was granted. - Outcome/status: No confirmation of a refund or resolution is provided in the thread. The next concrete step is to contact Shopify Support via the help center to request a refund and account closure if desired.
**Author:** ![Smash1](https://avatars.discourse-cdn.com/v4/letter/s/9de053/32.png) [@Smash1](https://community.shopify.com/u/Smash1)\ **Post date:** [May 12, 2023, 10:26am UTC](https://community.shopify.com/t/refund/215667/1 "2023-05-12T10:26:32Z")
Hello, hope you’re all well. I forgot to end the subscription at Shopify, I haven’t used it in months and there’s no store either. I’m already really broke, a student and after the billing, I literally don’t have anything left in my account. Please I need the money. Please refund it, I really need it. You can close this account permanently if you want too, just refund the money please. ---
**Author:** ![dwyckoff](https://avatars.discourse-cdn.com/v4/letter/d/ce73a5/32.png) [@dwyckoff](https://community.shopify.com/u/dwyckoff)\ **Post date:** [May 15, 2023, 1:09pm UTC](https://community.shopify.com/t/refund/215667/2 "2023-05-15T13:09:36Z")
Hey there! Please check out our help docs or reach out to support about this. [https://help.shopify.com](https://help.shopify.com) ---
**Author:** ![vcutamora](https://avatars.discourse-cdn.com/v4/letter/v/a6a055/32.png) [@vcutamora](https://community.shopify.com/u/vcutamora)\ **Post date:** [November 5, 2025, 4:06am UTC](https://community.shopify.com/t/refund/215667/3 "2025-11-05T04:06:23Z")
hello, did they refund you at any cost?