I have a customer who purchased two items that were clearly marked as Final Sale (70% off) on 11/15/23. She processed a return via Loop Returns and was issued a gift card (this was also clearly marked). Now, over 60 days later, she is reaching out because she does not want the gift card and wants us to refund her credit card. I would rather get rid of this customer at this point, so I would prefer to refund her and move on. Is there a way to refund this now 60 day old gift card?
Topic summary
Merchant seeks to refund a credit card after a return that was processed through Loop Returns and issued as a gift card. Items were marked Final Sale (70% off) and purchased on 11/15/23; over 60 days later, the customer rejects the gift card and requests a card refund.
Key details:
- Return processed via Loop Returns (a returns portal that can issue store credit/gift cards).
- Gift card already issued; customer now wants a refund to original payment method.
- Merchant prefers to refund and move on despite Final Sale status.
Open questions:
- Whether a 60+ day-old gift card can be reversed or refunded to the original credit card.
- Any platform or policy constraints (Final Sale rules, Loop Returns settings, time limits) affecting this action.
Status: Unresolved; seeking guidance on the feasibility and process to refund after issuing a gift card.