I did an order on February 28 2024 and I dint get my order completed and I pay over 700
Topic summary
Multiple customers report being scammed by fraudulent stores using Shopify’s platform, primarily advertised through Instagram and Facebook. The scammers operate under various names (home_decore_, Alpha_home_decorets, kasturihomedecor.com, artificialhomedecor.com, wonderfull_home_decor, knockknockapparel.in, Totgal Home, prettify london, wowkurti.shop) but share common patterns:
Scam characteristics:
- Order confirmation emails from shopifyemail.com domain (often from merlek7sta@hotmail.com)
- Stores become inaccessible shortly after payment
- No response to customer inquiries
- No delivery of products
- Scammers repeatedly create new stores when previous ones are shut down
Shopify’s response:
- Representatives explain Shopify only provides the platform; individual stores operate independently
- Recommend customers wait 30 days, then contact their bank/payment provider for refunds
- Suggest reporting fraudulent stores via provided links
- Cannot access transaction funds or process refunds directly
- Cannot confirm which stores actually use Shopify
Customer frustrations:
- Anger at Shopify for hosting fraudulent merchants
- Concerns about platform’s vetting process and potential complicity
- Difficulty submitting buyer complaints through official channels
- One user (Dilip13) successfully recovered funds by escalating with Paytm and their bank immediately
Current status: Discussion remains open with ongoing reports of new fraudulent stores appearing regularly.