Hi @Apurva11
Thanks for getting back.
I understand your concerns and I am sorry to hear that you have still not received your order.
Feel free to share with me the date that the order was placed, and also the store URL so that I can do my best to find available contact methods and point you in the right direction to receive help.
If more than 30 days have passed, then I would recommend reaching out to your bank or payment provider directly to inquire about any possible refund options available to you. Many banks have security measures in place to protect their cardholders, however they often require at least 30 days to have passed before they can help, so you should contact them for clarity on this.
If you believe this store is acting fraudulently and you wish to report the store to us, then you can do so by using this email link here. Please include as much information as possible, including any evidence you may have. We take it very seriously when stores on Shopify do not adhere to our terms of service, and our team constantly reviews stores. Reports can help speed up the process of removing merchants who take advantage of our services, however due to the private nature of these matters we cannot keep you updated on the outcome of any investigations or verify whether the respective stores are actually using Shopify or not.