I have ordered a product from instagram and the ecommerce platform was shopify, but they didnt ask for any email address or something but i have ordered, and i also received an confirmation call from the seller side but i havent received any tracking id, i even tried to log in with my 4 different email ids but nothing works out, please do help me out with this
Topic summary
A customer ordered a product through Instagram using Shopify as the platform but was not asked to provide an email address during checkout. Despite receiving a confirmation call from the seller, no tracking ID has been provided, and attempts to log in using multiple email addresses have failed.
Suggested next steps:
- Contact the seller directly via the phone number used for the confirmation call or through the Instagram page’s contact information
- Check SMS messages, as some stores send tracking details via text rather than email
- If no response is received after a reasonable time, consider filing a dispute through the payment provider (bank or card company) for buyer protection
Key issue: The order was likely processed using only the phone number, which is why email-based login attempts are unsuccessful. Since Shopify store owners handle their own customer support, resolution depends on direct communication with the seller.
Hey, sorry you’re going through that. Since the store didn’t collect your email, they likely processed your order using only your phone number, that’s why you’re not seeing anything when trying to log in with your emails.
Unfortunately, Shopify doesn’t manage order support directly, each store owner does. If you got a confirmation call, that means they have your order info. I’d recommend replying to that number or checking if the Instagram page you ordered from has a contact or support link in their bio.
Also, check your SMS inbox, some stores send tracking via text. If you still don’t hear back, and it’s been a while, you might want to look into reporting the transaction through your payment method (e.g your bank or card provider) for buyer protection.
Hope this helps clear things up a bit