Learn more about managing your payments while running your Shopify store in India. This thread is part of the Regional Support threads offered for merchants based in India. To see which other topics are available, you can visit the India hub here . There are a number of different payment gateways a…

Hi, @vssc When you cancelled the order via Shopify, did you see the option to refund? When cancelling and refunding orders, you should do so within the Shopify admin, and not the gateway directly. We have a helpful guide which provides the steps to cancel and refund orders here. If you have alrea…

Hi Elle, Thanks - there was no option for refund - Razorpay is linked as an Alternative Payment Service. So’s my second gateway - PayU I had created 2 orders - One (paid via Razorpay) I cancelled after creation, and one (paid via PayU) I ‘Returned’ after marking as fulfilled. Now, the two cancelle…

Since there is no response from, Shopify support, what do I do? The total sales are still being shown incorrectly in Home, the Dashboard, and even the Sales Reports - the figure includes orders that have been cancelled returned. [Dashboard.jpg] [Dashboard 2.jpg] [Orders 2.jpg]

Thanks for those details, @vssc I do apologize for all the trouble you’re having with our support and this issue at hand. I’m afraid that at this time, some gateways that integrate with Shopify (such as Razorpay) do not currently offer support for refunds in our admin. This means that despite refu…

Hi Elle, Thanks. "I’m afraid that at this time, some gateways that integrate with Shopify (such as Razorpay) do not currently offer support for refunds in our admin. This means that despite refunding an order within the gateway, the analytics (and orders) within your admin will not reflect the ref…

Hi, @vssc There are some external gateways which do offer support for refunds. You can see all gateways available to merchants residing in India here . If you’d like to utilize another gateway which offers support for refunds, let me know and I will provide you with a list. I agree it would be helpf…

@vssc Just seeing your latest post! I will look into this for you today and get back to you ASAP with a list of gateways which support refunds within Shopify.

Hi, @vssc Thanks for your patience while I looked into different gateways for you! Here are the credit card gateways available to you in India which currently support refunds inside of our admin: PayPal Payflow * CashFree I hope this helps!

Hi Elle. Thanks. Have signed up for Cashfree. Will try that out! Edit: One query though: Is the 2% payment fee mentioned in the payment settings page on top of what an integrated gateway charges? cheers

Regional Support: Payments (India)

Payments + Shipping & Fulfilment

vssc November 16, 2020, 4:26pm 16

Hi - Is there any payments gateway for India which lets you accurately track refunds, cancellations and returns?

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Regional Support: Payments (India)

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