Is there any way to add a discount coupon for prepaid orders? To divert COD customers towards PPD.
Topic summary
Payments setup for India focuses on third‑party gateways (PayU, Razorpay, Paytm) and PayPal Express Checkout, plus manual methods like COD. COD = Cash on Delivery; POS = Point of Sale; OTP = one‑time password.
Key updates and limitations:
- Advanced COD app: Oct 26, 2020 update streamlined showing COD vs prepaid options. Some merchants report ongoing app errors (Heroku) with no ETA.
- Refunds/analytics: Several external gateways (e.g., Razorpay) don’t pass refund data back to Shopify, so refunds done in the gateway won’t reflect in Shopify analytics/orders. Workarounds: refund inside Shopify when supported, export orders and adjust totals, add notes. Gateways confirmed to support refunds in‑admin: PayPal Payflow and Cashfree.
- Fees: Shopify charges transaction fees on all third‑party/alternative gateways (e.g., Razorpay, Cashfree) in addition to the gateway’s fee. No fees for manual methods or POS. Shopify Payments (needed to avoid transaction fees and enable Google Pay/subscriptions) isn’t available in India.
Troubleshooting/other topics:
- PayPal Express requires a PayPal Business account; setup steps provided. Some users report activation/authorization failures; support requested error details/videos.
- Regional availability: Payment options depend on store location; India‑only methods aren’t available to HK‑registered stores.
- OTP verification at checkout isn’t built‑in; suggested apps/workarounds. Subscriptions generally require Shopify Payments.
Unresolved/ongoing: Gateway checkout errors (Paytm/Cashfree), COD app bugs, COD amounts doubling, PayPal USD authorization issues, and POS exchange/store credit behavior. Images/screenshots were shared to illustrate errors and analytics discrepancies.