Regional Support: Selling in Person (UK)

Retail & Point of Sale

Topic summary

This thread serves as a UK-specific resource for merchants using Shopify’s Point of Sale (POS) system for in-person selling.

Key Hardware & Compatibility Issues:

  • The WisePad 3 card reader is currently the only Shopify-supplied option for UK merchants
  • It’s iOS-only (no Android support), priced at £59
  • Multiple users report quality concerns: buttons are stiff, no audible beep, difficult for elderly customers, and appears unprofessional
  • A new payment hardware solution for UK merchants was promised “in the New Year” (mentioned in post #7)
  • Shopify POS Go hardware is US/Canada only with no confirmed UK release date

Payment Processing:

  • Third-party payment terminals can be used but require manual entry as “custom payments” in POS
  • No Shopify transaction fees apply when using external terminals for in-person sales
  • Shopify Payments rates for UK: 1.7% + £0 on Basic plan for in-person transactions (both debit and credit)
  • Using third-party gateways online incurs additional transaction fees (2% on Basic plan)

Common Questions Addressed:

  • Local pickup cannot be geographically restricted (unlike local delivery)
  • WiFi receipt printers can connect to multiple iPads, but mPOP units pair with only one device at a time
  • Card readers are region-specific and cannot be used across different countries
  • US-based merchants can technically sell at UK markets but face currency/hardware limitations
Summarized with AI on November 14. AI used: claude-sonnet-4-5-20250929.
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Hi @JuliaCH ,

Thank you for getting in touch. If you are using Shopify Payments to accept card payments in the UK, either online or in person, you will not pay transaction fees. There are different card processing fees depending on what your plan is, and whether you’re selling in person or online, which are detailed on our UK pricing page.

As an example, if you were using our Basic plan ($29 USD p/m) then you would pay 2.2% + 20p for a credit card transaction processed online with Shopify Payments, whereas the in-person rate would be 1.7% + 0p. The in-person rate applies to both credit and debit cards, and these fees are dependent on which subscription you have for your Shopify store, not which retail plan you are using (POS Lite or POS Pro). You can view a breakdown of the differences between POS Lite and POS Pro on the Shopify Help Center.

If you’d like to tell me what sort of business you run, I’d be happy to discuss our POS options and going into more detail about the features we offer. Please also let me know if you have any other questions.