Thanks for the quick reply!
We are currently using the Basic plan. You say 2.2%+20p for credit cards online and 1.7% in person for credit AND debit cards.
Does this mean than online there is no fee when using a debit card?
Topic summary
This thread serves as a UK-specific resource for merchants using Shopify’s Point of Sale (POS) system for in-person selling.
Key Hardware & Compatibility Issues:
- The WisePad 3 card reader is currently the only Shopify-supplied option for UK merchants
- It’s iOS-only (no Android support), priced at £59
- Multiple users report quality concerns: buttons are stiff, no audible beep, difficult for elderly customers, and appears unprofessional
- A new payment hardware solution for UK merchants was promised “in the New Year” (mentioned in post #7)
- Shopify POS Go hardware is US/Canada only with no confirmed UK release date
Payment Processing:
- Third-party payment terminals can be used but require manual entry as “custom payments” in POS
- No Shopify transaction fees apply when using external terminals for in-person sales
- Shopify Payments rates for UK: 1.7% + £0 on Basic plan for in-person transactions (both debit and credit)
- Using third-party gateways online incurs additional transaction fees (2% on Basic plan)
Common Questions Addressed:
- Local pickup cannot be geographically restricted (unlike local delivery)
- WiFi receipt printers can connect to multiple iPads, but mPOP units pair with only one device at a time
- Card readers are region-specific and cannot be used across different countries
- US-based merchants can technically sell at UK markets but face currency/hardware limitations