Remove a checkbox from the checkout page. (Need someone with shopify plus access)

Technical Q&A

Topic summary

A store owner is trying to remove an unwanted subscription checkbox from their Shopify checkout page. Shopify support only removed the text label, leaving an empty checkbox that negatively impacts conversions.

Current situation:

  • The theme developer states this is Shopify’s responsibility since they control the checkout page
  • Shopify support provides only generic responses and suggests hiring a developer
  • The store owner cannot access Shopify Plus features (which would allow checkout customization) because the store is newly established

Attempted solutions:

  • Multiple contacts with Shopify support have been unsuccessful
  • One community member suggests checking Settings > Checkout > Marketing Options to deselect the Email option as a potential fix
  • Another confirms that removing the checkbox requires Shopify Plus access for checkout code modifications

The issue remains unresolved, with the store owner seeking help from someone with appropriate Shopify access or knowledge.

Summarized with AI on November 22. AI used: claude-sonnet-4-5-20250929.
1

Hi there,

I’m seeking assistance from someone with higher-level access on Shopify. My developer and I have just completed my store, but we noticed a checkout box for subscriptions at the end of the checkout page during the final testing phase.

I contacted Shopify customer support to remove the checkout box, but they were only able to remove the text beside it. Consequently, I’m now left with just the box itself, which is not good for conversions. I’ve tried to reach out to Shopify multiple times for help with removing the box or at least knowing how to add the text back, but their solutions haven’t worked.

They’ve suggested that I contact the theme developer, but I’ve already done so, and the developer says that this issue needs to be resolved by Shopify since they’re responsible for the checkout page. Despite explaining this to Shopify, I’m only receiving generic responses from customer service and being advised to hire a developer, which isn’t a solution.

If you’re someone who works for Shopify or can help me resolve this problem, it would be greatly appreciated so that I can start selling. I’ve attached a screenshot of the current state of the checkbox.

Thank you.

The problem
The problem1056×1380 68.8 KB

Reply from theme creator
Reply from theme creator2364×424 62.5 KB

2

Hello @Laksen1337
if you are having shopify Plus plan than it is possible to remove checkbox from checkout page via some modifications on code

3

Yes, I am aware of that. However, since this is a newly established store, I am not eligible for Shopify Plus.

4

In settings > checkout > marketing options, is Email selected? If so, does deselecting that work?

CleanShot 2023-03-20 at 13.51.50.png
CleanShot 2023-03-20 at 13.51.50.png1087×357 27.1 KB