Remove announcement bar BUT it still stay there Dawn version

Store Design
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Topic summary

A Shopify store owner using the Dawn theme successfully removed an announcement bar (“FREE SHIPPING ON ORDER OVER $199”) through the theme customizer, but it continues to appear on the live site despite being invisible in the editor.

Troubleshooting suggestions provided:

  • Verify the correct market is selected when editing in the customizer (multiple markets can cause discrepancies)
  • Perform a hard browser refresh (Ctrl+F5) to clear cache
  • Check if the announcement bar originates from a third-party app rather than the theme itself
  • Use custom CSS to hide the element by targeting specific classes in base.css

Current status:
The issue remains unresolved. The store owner clarified they only have one market (Australia) and want to remove the old hardcoded announcement bar to replace it with a new one. Community members offered CSS solutions and suggested creating a new announcement bar through code in the header file, but concerns exist that hiding CSS might also affect the new announcement bar.

Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.
14

Hello @cheriesapparel

You can check this issue via below three ways and see if can resolve this issue:

  1. Hard refresh your browser by pressing ctrl+F5 to see if it is related to the change not updated properly.

  2. Kindly check if this announcement bar is from third party app and if so, better contact related app support team and remove the related code inserted on your store theme completely. This shall be disappeared accordingly.

  3. This bar is added by CSS and you need to remove whole CSS code to let it work. If it is still not working, better contact the theme developer for further help. Thank you!