Remove background from text box in banner

Store Design

Topic summary

A user is trying to remove the background from a text box in their banner but the CSS code they added to the base stylesheet isn’t working.

Current Status:

  • The user shared screenshots showing the issue
  • Multiple support representatives have requested store access to investigate
  • The store is password-protected, preventing direct troubleshooting

Next Steps:

  • User needs to provide store password to support team members (Amlibolikha, GemPages, and BSS-Commerce) so they can examine the issue and provide a solution

The discussion remains open, awaiting the user’s response with access credentials.

Summarized with AI on November 23. AI used: claude-sonnet-4-5-20250929.
1

Hi there

I would like to remove the background of the text. Picture below. I found another help article that recommended pasting code into the bottom of the base ccs which I have done below, but it hasn’t worked. Not sure what I am doing wrong.

OllieJYFL_0-1675179229435.png
OllieJYFL_0-1675179229435.png1327×673 57.4 KB

OllieJYFL_1-1675179311003.png
OllieJYFL_1-1675179311003.png1828×640 211 KB

Website is jyfl.co.uk

2

Hi @OllieJYFL ,

Please share your store is password protected then please provide password too.

So that we can help you.

Thank you.

3

Hello @OllieJYFL

Can you give me your Store password so I can check it for you?

Kind & Best regards,
GemPages Support Team

4

Hi @OllieJYFL

Can you kindly let us know your store password so we can check it for you?