Hi there i am unable to remove my custom domain from my inactive store anybody from shopify can help me out
Hi, @fabyle-7761 .
Thank you for reaching out and posting this question!
If you’re looking to remove a custom domain from an inactive store, then there are a couple of ways that you can go about accomplishing this task. The first method is by reactivating your store and then removing the third-party domain. Once that’s done, you can cancel the subscription and deactivate your store. Then, you can get in touch with us through the Shopify Help Center and we can issue a refund for the reactivation. However, it’s important to note that you will need to close your store and get in touch with us within 7 days of reactivating and deactivating the store.
If you prefer not going through the reactivation and refund process, then the next couple of options is by getting in touch with our live support team directly. Once we’ve authenticated your account, we’ll be able to explore the other options, such as granting you a temporary access or by removing the domain internally. While we’re unable to provide account-specific support via the Shopify Community, we’d be happy to further assist you through live chat, email, or callback. Please visit the Shopify Help Center and log into your account to create a support request.
That being said, I’d love to hear more about your business and why your store is inactive. Do you have another active store on Shopify? Or, was there a particular reason that led your store to be inactive?
Hi elias I don’t know why it’s got deactivated I am making some changes in payment method suddenly my store got deactivated
Hi, @fabyle-7761 .
Thanks so much for following up and sharing the additional context.
It looks like we’ll need to access your account in order to get a closer look at the issue. As previously mentioned, while we’re unable to provide account-specific support via the Shopify Community, we’d be happy to continue assisting you through live chat, email, or callback. To get in touch with our live support, simply visit the Shopify Help Center and log into your account.
If you have any other questions on this topic, don’t hesitate to let me know!
Hi Elias, thanks for your response actually I’ve contacted your support team and they said we can’t do anything because your issue is escalated to our high level team but I see other people removed their domain with your normal chat support
I Can provide you my details and dns screenshot if you can do anything for me
Hi, @fabyle-7761 .
Thank you for the additional context!
As previously mentioned, we’re unable to access your account and provide account-specific support via the Shopify Community. As a result, we recommended getting in touch with our live support team through the Shopify Help Center. However, since it looks like you’ve already done that and a ticket has been created, then I’d recommend keeping an eye on your inbox as our escalated teams will get in touch with you directly once they’ve reviewed your request.
If you have any other questions on this topic, don’t hesitate to let me know!