Hi Team,
I Want to Remove My Domain Name From a Closed Shopify Store. How to do it Please?
When I try to connect my Domaine name to a new store it shows me an error **"**A store with that domain name already exists"
Best regards
Topic summary
Users are unable to connect their domains to new Shopify stores because the domains remain linked to closed/inactive stores. When attempting to add the domain, they receive the error: “A store with that domain name already exists.”
Initial Resolution Process:
- Early in the thread, moderator Holly directly assisted users by removing domains from closed stores
- Users provided their domain name, old store’s .myshopify.com URL, and DNS settings screenshots as proof of ownership
- Holly successfully resolved several cases this way (e.g., zilliongoods.com, diivinebeautyyy.com)
Policy Change:
- Midway through the discussion, Holly announced that domain removals can no longer be handled via the forum
- Users must now contact Shopify Support directly through their AI Assistant for backend account access
- This applies to all cases where stores are closed and users have lost access
Common Pattern:
- Multiple users (15+ cases) report identical issues with various domains
- Most have already closed their stores, making self-service removal impossible
- Screenshots of DNS settings are consistently provided as ownership proof
Current Status:
- The issue remains unresolved for recent posters
- All new requests are redirected to official Shopify Support channels
1 Like
Hi, @ZILLION101 !
Thanks for reaching out to us about this.
I’d be happy to help you remove your domain from the old store. Would you be able to provide me with the domain in question and the .myshopify.com URL from the store that it’s currently linked to?
Also, can you provide me with a screenshot of the DNS settings of your domain in order to prove ownership?
I look forward to your reply.
Cheers!
3 Likes
Hi, Rose
I am grateful for your support
- Domain in question: www.zilliongoods.com
- goodssolutions.myshopify.com
Many thanks for your assistance.
No problem at all, @ZILLION101 !
You should be all set to add the domain to your new account now.
If I can help with anything else, please let me know!
Cheers!
3 Likes
Hi Rose
I closed my store but it took my domain with it please can you help?!
shopify store is adaya-House.myshopify.com and my domain is www.adayahouse.com
Please can you look into this?
Thanks,
Bukiie
Hi Team,
I Want to Remove My Domain Name From a Closed Shopify Store. How to do it Please?
When I try to connect my Domaine name to a new store it shows me an error “A store with that domain name already exists”
Heres what proves that am owning the domain:
- Domain in question: www.mobebe.com
- Bebeset.myshopify.com
NOTE: I have removed the part of “shops.myshopify.com” because I thought it ill fix my problem.
Hi ,
I also have the same issue, my trail has expired and I dont have any more access to my store, can you please remove my domain from my store.
Regards,
Saif
Hello,
I need to transfer the domain of my closed store to the new store.
Can you help me get the domain information.
Thanks
Hi Rose, I have the same problem. My store is closed but I haven’t removed my domain from the old store. I want to add it to the new store, please help me remove the domain from the old store.
Hi Admins,
My current shop (diivinebeautyyy.myshopify.com) i’m unable to attach my domain diivinebeautyyy.com it shows me error attached below:
Now, if I remembered right that domain connected with my old store which I was totally forget so can you please remove it from my other store domain so I can use that domain to my above mentioned store here’s the proof of my domain ownership:
Kindly remove that domain (diivinebeautyyy.com) from my old store if any in your system so I can use it in my current store I’ve mentioned above and below, regards.
Stacia
1 Like
I need my old domain name removed from Shopify. My dns is Raspberry Roses Giftware.
Hi I would like to remove a domain from an old store too.
Can you remove vindeenkoop j e . n l from stiekemgelletje.myshopify.
it will be moved to kerstkap j e . myshopify.com
thank you
hi Rose I’m sure your not into doing the same for everyone who has the same problem, can it be done from go daddy , my old store is shut i cant get access so have no clue how to get my domain linked to my old store onto my new store, could you explain the proses plz..
please help! im having the exact same issue and its quite urgent. address is
MLMKMetaphysical.myshopify.com
and MLMKmetaphysical.ca
I’m not sure if you intended this for me but I’m having the same problem, i got in touch with support and there helping, if I get it myself I’ll be sure to post a how two here, the problem with a closed store is access. If there was a way to those settings this wouldn’t be a problem for so many.
Could you please remove my old store from my url so I can have my GoDaddy website back please!! I didn’t meant for the store to take over my url.
I need this done for my store also…