Someone used my email to make an account, then activated two-step verification so I can’t do anything. I made an account and tried to report the merchant but it wouldn’t let me submit without their website link, which i don’t have. I need the account removed and user reported.
Topic summary
A user reports that someone created an unauthorized account using their email address and enabled two-step verification, preventing them from accessing or controlling it.
Attempted Solution:
- The user created a new account to report the issue through the merchant report feature
- However, the submission system requires a website link that the user doesn’t have
Current Status:
- The fake account remains active and inaccessible
- The user is unable to complete the reporting process due to missing required information
- No resolution has been reached; the user needs assistance removing the unauthorized account