I recently set up Shopify Inbox on my store (www.joshsclubs.com), and a “fake” notification icon appears when a person visits the site. How do I remove the fake notification icon? (screenshots below)
Topic summary
A Shopify store owner installed Shopify Inbox and noticed a persistent “fake” notification badge (showing “1”) appearing on the chat icon when visitors land on the site, even when no actual messages exist.
Proposed Solution:
- Navigate to: Online Store > Theme > Edit code > Assets folder
- Locate the main CSS file (theme.css, styles.css, or similar)
- Scroll to the bottom and add the following code:
.shopify-chat-notification-badge {
display: none !important;
}
Alternative: If the CSS fix doesn’t work with the current theme, consider using the Chatty (Live chat Helpdesk FAQ) app as an alternative solution.
The discussion remains open with no confirmation yet on whether the proposed fix resolved the issue.
me looking for the answer as well.
Yes, what is your solution?
Hi @joshsclubs , thanks for your question.
To remove the 1 notification on the Chat icon, please try going to Online Store > Theme > Edit code > look for the file named theme.css, styles.css, or something similar in the Assets folder > Scroll to the bottom of the file and add the following code:
.shopify-chat-notification-badge {
display: none !important;
}
If it does not work with your current Theme, you can try using the app Chatty: Live chat Helpdesk FAQ
I hope it will be helpful to you.
Liz