Hi, does anyone know how to remove the genoapay code? I’ve looked in my theme liquid and can see other payment options like afterpay, but no genoapay - who no longer exist and won’t answer my emails. It’s still showing on all the product pages even though I’ve removed the app itself.
Topic summary
Issue: Residual Genoapay messaging appears on all product pages despite the app being uninstalled. The merchant cannot find any “genoapay” references in theme.liquid (Shopify’s main theme template), only other payment options like Afterpay.
Context: Genoapay is no longer operating and is unresponsive to emails. A screenshot was provided showing the Genoapay message still displaying on product pages (image central to illustrating the problem).
What’s been tried: App removed and theme code searched; no Genoapay code found.
Guidance provided: Shopify staff advised contacting Shopify’s live chat via the Help Center. In cases like this, Shopify’s theme support team may be able to review the theme and remove leftover code or snippet references.
Outcome/next steps: No in-thread fix provided. Action item is to reach out to Shopify live chat support for hands-on theme review and code removal.
Status: Unresolved/ongoing pending support intervention.
Thank you for the screenshot, I am sorry to hear that you are having issues getting this code removed from your theme file. I recommend connecting with our live chat support team in our Help Center to report this issue. In certain cases like this our theme support team may be able to review and assist in removing this.