Remove Staff from Shopify Chat list and notifications

Shopify Discussion

Topic summary

Store owners are seeking ways to limit Shopify Inbox notifications and access to specific customer service staff members, preventing unnecessary email spam to non-customer-facing employees.

Initial Solutions Identified:

  • Staff permissions can be configured under Settings > Users and Permissions > Staff member > Apps and Channels
  • Shopify Inbox appears as a sales channel (alongside Facebook, Google) rather than a standard app
  • Unchecking Shopify Inbox access for specific staff members should prevent notifications

Persistent Issue:
Some staff members continue receiving email notifications even when Shopify Inbox is disabled in their account permissions, suggesting permission settings alone don’t fully control notifications.

Working Solutions:

  • Staff can use the unsubscribe link directly in notification emails
  • Each staff member must individually manage their notification preferences by navigating to: Inbox app > Settings (bottom left) > Notifications > uncheck relevant boxes and save
  • Alternatively, click “Manage notification settings” within the email itself to access: inbox.shopify.com/store/[your-store]/settings/notifications

Status: Multiple workarounds exist, though the permission-based solution doesn’t consistently prevent all notifications. Individual notification management appears most reliable.

Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.
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Hi @bryanro ,

Can you share a screenshot or ask a staff member to share one for you so we can see exactly what the notification looks like, please? I’m wondering if it could be something to do with the staff permissions for Shopify Inbox.

If not, it might be worth asking our support team directly by logging in here so you can look into this with one of our support advisors in real time.