We were told to instruct our staff to unsubscribe from the shopify Inbox
messages, using the unsubscribe link in the email. I’m not sure what the
process is for resubscribing if needed.
Topic summary
Store owners are seeking ways to limit Shopify Inbox notifications and access to specific customer service staff members, preventing unnecessary email spam to non-customer-facing employees.
Initial Solutions Identified:
- Staff permissions can be configured under Settings > Users and Permissions > Staff member > Apps and Channels
- Shopify Inbox appears as a sales channel (alongside Facebook, Google) rather than a standard app
- Unchecking Shopify Inbox access for specific staff members should prevent notifications
Persistent Issue:
Some staff members continue receiving email notifications even when Shopify Inbox is disabled in their account permissions, suggesting permission settings alone don’t fully control notifications.
Working Solutions:
- Staff can use the unsubscribe link directly in notification emails
- Each staff member must individually manage their notification preferences by navigating to: Inbox app > Settings (bottom left) > Notifications > uncheck relevant boxes and save
- Alternatively, click “Manage notification settings” within the email itself to access: inbox.shopify.com/store/[your-store]/settings/notifications
Status: Multiple workarounds exist, though the permission-based solution doesn’t consistently prevent all notifications. Individual notification management appears most reliable.