Hi, The other day, there was a mix-up in the product information, so that I had to edit the order for all customers who had bought a certain product and replace it with the correct one. Since both cost the same, this didn’t seem to be a problem at first. Today, a customer made me aware that when h…

Hey, @waltlovescomics . Tira here to help. Thank you for all of these details and your screenshots. I appreciate it and they’re very helpful. When an order is edited in the Shopify admin , the updates to the order won’t be reflected in the customer’s account in their order history. It will display…

@Tira Hi Tira, it has been a while since my query. Was this resolved? We still face the same problem with wrong billing and incorrect order items on the customers end, after we made a change to the order. Thank you

@Tira Hi Tira, Any good news on the topic?

Over a year later and this is still an outstanding issue. Very inconvenient for a client that regularly needs to make post-purchase adjustments to account for Shopify’s lack of ability to sell by different weights.

Removed item from order still shows & is billed in the customer interface

Technical Q&A

BertK June 6, 2024, 7:07pm 6

Its been 3 years and this apparently has not been fixed yet. It is annoying when a customer calls to ask why the item he removed is still showing on his order.

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Removed item from order still shows & is billed in the customer interface

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