Removing line items from an order updates the order on Shopify admin and calculates the price in the admin but the storefront does not update. Total price is also not in sync
Topic summary
A Shopify merchant is experiencing a synchronization issue when removing line items from existing orders.
The Problem:
- When products are removed from an order, the changes appear correctly in Shopify admin (updated items and recalculated totals)
- However, the storefront customer order detail page does not reflect these removals
- The total price remains out of sync between admin and storefront
Key Details:
- Adding new products to existing orders works correctly and updates both admin and storefront
- The issue is specific to product removal operations
- Images were provided showing the discrepancy between admin and storefront views
Response Provided:
One commenter suggested this is expected behavior, explaining that the Shopify admin order is the final result after checkout, so changes made to orders won’t be reflected back on the checkout page. However, the original poster clarified they’re referring to the customer order detail page on the storefront, not the checkout page, and the asymmetry (additions work, removals don’t) suggests this may be a bug rather than intended behavior.
Status: Unresolved - the issue remains open with no clear solution provided.
Hi @BrainStation23 ,
The Order in Shopify admin is the later result of the information in the check out page.
For this reason, the change being done on Order will not be reflected back on the check out page.
HI @Opus_ecom But when we added a new product in my existence Order , It was shown both admin and storefront. But when i remove any product for the order then it was update in my admin but not in storefront customer order detail page.