Removed translation app but widget is still on the page

Shopify Discussion
1

Hi

I recently changed my translation app for my page because I wasn´t happy with it. However, it has still left the drop-down option in the top left corner and I´m not sure how to remove it.

I now have two of them. Can anyone help please?

Thanks

2

Hi @MartynMuso ! Please provide me with details and screenshots, and I’ll try to help you! Also, you can contact this app team with request to remove switchers.

1 Like
3

HI

Here is the screenshot:

MartynMuso_0-1608503909593.png
MartynMuso_0-1608503909593.png1366×728 142 KB

I need to remove the top far left widget.

Thanks!

4

Hey, @MartynMuso .

Elias here with Shopify Support. Thank you for reaching out.

Looking at the screenshot, it’s hard to tell which app you’d like to remove. Typically, third-party apps will have instructions on how to install their app or where to paste their coding. This can help with removing their coding from the theme, simply by following their instructions in reverse. Alternatively, as @Dayana_Nezhura suggested, you can also get help with third-party apps directly from the app developer - You can contact the developer through the contact information found in the Support section of their app’s page.

With that said, I’d be happy to take a closer look as well. Can you clarify which two translation apps you’re using? Which one are you trying to remove?

5

Hi

I used Translation Lab and then changed to GTranslate. I’d like to remove the Translation Lab widget which is the most far left of the two.

Thanks

6

Hey, @MartynMuso .

Thanks for the follow-up!

I’ve taken a look at Translation Lab and I’ve installed their app to my test store. While looking over their currency widget and its installation steps, I’ve noticed that their app provides a function to integrate their coding with your theme automatically. After integrating the widget, this button also becomes the function for removing the integration. You can try reinstalling their app and remove the widget using this function, then uninstall their app once more.

Here’s a screenshot from my test store of the Remove integration button:

If you prefer not having to reinstall their app and you’re comfortable with editing your theme code, you can remove their line of code for the widget from your theme as well. I was able to find their coding in my test store; however, it’s important to note that their code may appear on a different line in your theme. That said, simply look for theme.liquid in your theme files and remove the following code: {% render ‘translation-lab-language-switcher-floating’ %}.

If you run into any roadblocks with removing the widget, you can also get further help from the app developer, Sherpas Design. I’ve located their contact form and you’ll be able to reach out to their support team here.

Can you reinstall their app and see if you can remove their currency widget with the removal function? Or, are you comfortable finding and removing their code?