Hello everyone! We are using Shopify’s default order note for customers gift message. As seen from the screenshot below, we mentioned that ‘emojis cannot be printed’. However, there are customers that still adds emojis to their notes (because they still can add it to the text box). [veamrqz_1-17…

Hi, it’s https://www.florysonline.co.uk/ The gift note is at the cart page. Thank you :slightly_smiling_face:

@veamrqz i have try emoji doesn’t printed

Yes, it can’t. It’s just that when a customer puts emoji, it pulls through to us as a special character so we have to edit it first and reprint it. We use Linnworks as our order fulfillment system, we don’t fulfill directly on Shopify :slightly_smiling_face: If possible, we’d like to restrict cust…

@KetanKumar Do you know a possible solution? :slightly_smiling_face:

@veamrqz sorry but i have not now give some time

Removing Emojis on the order note

Shopify Discussion

KetanKumar November 29, 2024, 9:14am 2

@veamrqz

Sorry you are facing this issue,
It would be my pleasure to help you.
Please share your site URL,
I will check out the issue and provide you with a solution here.

Topic		Replies	Views
Can you use emojis in Shopify email text? Start a Business shopify-apps	1	150	January 21, 2023
Why isn't the customer's gift note appearing on our packing slip? Shopify Discussion shop-performance	6	200	December 10, 2024
How can I automate card note printing for a florist website? Payments + Shipping & Fulfilment	7	202	October 4, 2022
Add 'Special Requests' to order confirmation email Store Design cart-page , html	0	17	June 25, 2024
Cart Message option not found when checking order in admin Store Design	2	42	April 25, 2022

Removing Emojis on the order note

Related topics