Hello everyone! We are using Shopify’s default order note for customers gift message. As seen from the screenshot below, we mentioned that ‘emojis cannot be printed’. However, there are customers that still adds emojis to their notes (because they still can add it to the text box). [veamrqz_1-17…

@veamrqz Sorry you are facing this issue, It would be my pleasure to help you. Please share your site URL, I will check out the issue and provide you with a solution here.

Hi, it’s https://www.florysonline.co.uk/ The gift note is at the cart page. Thank you :slightly_smiling_face:

Yes, it can’t. It’s just that when a customer puts emoji, it pulls through to us as a special character so we have to edit it first and reprint it. We use Linnworks as our order fulfillment system, we don’t fulfill directly on Shopify :slightly_smiling_face: If possible, we’d like to restrict cust…

@KetanKumar Do you know a possible solution? :slightly_smiling_face:

@veamrqz sorry but i have not now give some time

Removing Emojis on the order note

Shopify Discussion

KetanKumar December 3, 2024, 2:40pm 4

@veamrqz i have try emoji doesn’t printed

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Removing Emojis on the order note

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