Removing multicolumn does not work

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Topic summary

A user removed the Multicolumn section from their Shopify store, but it continues to display on the site.

Likely causes:

  • Browser cache storing old site versions
  • Hardcoded references in theme files that weren’t removed through the editor
  • Leftover section references in theme.liquid or other template files

Recommended troubleshooting steps:

  1. Perform a hard browser refresh (Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac)
  2. Check theme code files for {% section 'multicolumn' %} references and delete them
  3. Locate and rename/remove the multicolumn.liquid file in the Sections folder
  4. Force a Shopify theme cache refresh by making and saving a minor edit
  5. As a last resort, duplicate the theme and reinstall a clean version

The issue remains unresolved pending the user’s attempt at these solutions.

Summarized with AI on November 1. AI used: claude-sonnet-4-5-20250929.
1

i removed multicolumn from my store, but they still appear, can any one help?

2

Hi @sadeknajjar

I see what you’re dealing with—you’ve removed the Multicolumn section from your Shopify store, but it’s still showing up. This can be frustrating, but I’ll walk you through a few things that might be causing this and how to fix it.

Why is this happening?

Even after you delete a Multicolumn section from the theme editor, the code might still have leftover references to it. Here are the most common reasons:

  1. Cache Issue – Sometimes, browsers cache old versions of your site.
  2. Hardcoded Multicolumn in the Theme Code – If the section was manually added in your theme’s code, removing it from the editor won’t delete it completely.
  3. Hidden Sections in Theme Files – Some themes keep references to deleted sections, especially in the theme.liquid file.

How to Fix It#### 1. Hard Refresh Your Browser

Try a hard refresh:

  • Windows: Ctrl + Shift + R
  • Mac: Cmd + Shift + R
    If that doesn’t work, check the theme code.

2. Remove Multicolumn from Theme Code1. Go to Online Store > Themes

  1. Click Edit Code

  2. Open theme.liquid

  3. Look for any code referencing multicolumn by searching (Ctrl + F / Cmd + F)

If you find something like this:

{% section ‘multicolumn’ %}

Delete this line and save the file.

3. Check Other Theme Files- Go to Sections and look for a file named multicolumn.liquid

  • If it exists, it means your theme still has a reference to it
  • Try renaming it to multicolumn-backup.liquid and see if the issue disappears

4. Clear Shopify Theme Cache

Sometimes, Shopify caches theme changes. To force an update:

  • Open Theme Editor, make a minor change (like editing text in another section), then Save
  • Refresh your store to see if the multicolumn is gone

5. Reinstall Your Theme (If Nothing Works)

If the problem persists, you might need to duplicate your theme and start fresh. Install a clean version and manually add back your customizations.

Let me know if any of these steps work for you, or if you need more help!
Best regards,
Daisy.