We have been experiencing issues with connecting/updating our Instagram shop on our Facebook page due to Shopify Business Manager being classed as the page owner. I have recently joined the company and limited to posting across Facebook and Instagram as it saying I need to be an admin of the Shopify…

Hi @gwilliams Thank you for bringing this issue you are having to our attention. I can only imagine how frustrating it can be to try and get this resolved. I would recommend reaching out to our live support and asking them to escalate this to our Technical Support team for you for a closer investi…

Hello Thanks for coming back to me on this. Our Facebook page isn’t fully set up on the back end of Shopify as it says we need to be admin of the business manager to do this. Also, I don’t have a commerce manager section on the Facebook page. Finally, I can’t find an online chat service to Shopi…

Hi @gwilliams For contacting our live support when you follow the link: Contact Support - Shopify Help Center , you will be prompted to login to your store. From there, you will be asked to search for your issue. You can use the search term “Facebook Sales Channel” as your keywords and at the bottom…

Hello I contacted Shopfiy support via live chat and they informed me that they couldn’t resolve the issue as it’s down to Facebook. Facebook Live support weren’t helpful either saying they couldn’t remove the page owner. It’s very frustrating as we can’t connect and sync our shopify shop to either…

Hello, I can definitely relate to your frustration, I am wondering if you resolved your problem?, If so would you mind sharing how you did it? I have gone through the EXACT same thing for several weeks now, with both Shopify and FB not being able to help at all, and I mean they have been absolutely …

Unfortunately not! I did try to create a new Facebook account and connect Shopify to Facebook and Instagram but was instantly rejected due to having no established presence due to it being a new account. Very fustrating as we can’t showcase our products well on our social media pages!

Oh!!! I’m so sorry!!! but it’s exactly my problem. I did try the new FB account as well but with the same result. If I figure out a fix I will be sure to let you know. Thank you so much for your response.

As Shopify didn’t really offer too much help in this matter, I went ahead and deleted my Commerce Manager account which had deleted any previous shops, catalogue etc and have created a new Commerce manager account in order to create a new Facebook shop with a new catalogue for my Facebook page, whic…

I’ve just tried deactivating the commerce manager and wouldn’t let me as it seems our facebook page has violated facebook’s terms and conditions…

Removing Shopify Business Manager as Page Owner on Facebook Page

Shopify Apps

gwilliams August 24, 2021, 11:09am 10

Are you able to send me through instructions on setting this up as this would be really helpful!

email is grant@enamelshades.co.uk

Many thanks

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Removing Shopify Business Manager as Page Owner on Facebook Page

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