Goal: Hide the Shop Pay “sustainability” promo/section on the cart page to reduce checkout friction, while keeping Shop Pay as a payment method.
Actions: Helpers requested the store URL to investigate. The merchant later discovered the section was added via cart customizations when Shop Pay was enabled and removed/disabled that block in the cart.
Outcome: The promo no longer appears, eliminating the need to scroll past it. Shop Pay remains enabled at checkout.
Media: Screenshots were shared to show the cart and the removed section, which are central to understanding the change.
Follow-up: A participant asked whether the fix was done in payment settings or only in cart customization and suggested clearing browser cache if changes aren’t visible immediately.
Status: Effectively resolved by editing cart customizations; minor clarification question remains about exact settings used.
Hi
As above I’m wanting to find a way to hide this on our cart page.
We want the cart - checkout to be as frictionless as possible and it’s off putting having this section to scroll through first.
We do want to keep shop pay, just not advertise for it on our cart page
Thanks a lot!
Hi @Michael185 ,
Could you please share URL and your store password if it enabled? So that we can help you.
Thank you.
Hi @Michael185 ,
To provide you with the most precise solution in this case, could you please share your page URL ( with pass if your store password is enabled )?
Thank you and hope to hear from you.
Best regards,
GemPages Support Team
I’m blind and didn’t check customisations…
Seems it was added there automatically when accepting Shop Pay as a payment method.
Very easy fix, but now going to checkout doesn’t involve having to scroll past their promotion.
Did you disable Shop Pay from your payment settings, or just from the cart customization? Sometimes it helps to clear your browser cache after making the change to see the result. Let us know how you fixed it!"
