A user reports their email was used to create a Shopify store (“My Store77”) without consent, and they’re receiving account/payment notifications. One included a chargeback decision stating £99.99 would be returned, indicating bank-initiated dispute activity tied to the unauthorized store.
Support access and reporting:
Shopify staff direct the user to the Help Centre for secure investigation.
If unable to log in or without an account, select “I still need help” in the Help Centre to view contact options beyond the bot.
Another participant says the bot doesn’t offer a reporting path and asks how to reach human support, reinforcing access difficulties.
Key details:
Evidence provided via a pasted notification (chargeback outcome) rather than a full screenshot.
“Chargeback” refers to a reversal of a card transaction decided by the customer’s bank.
Status: No resolution yet. Next step is to contact Shopify Support through the Help Centre using the “I still need help” route for a direct investigation.
In order to look into this further with you, we would need to ask you to reach out via our Help Centre here where we’ll be able to investigate this securely for you.
If you need to contact support but are unable to log in (or do not have an account) you can select ‘I still need help’ when using the Help Centre in order to access your options for contacting support.
I look forward to getting this checked out on your behalf!