Hey, [email removed]Nisargshukla25! Welcome to Shopify Community!
I’m sorry to hear about your online shopping experience. Contacting the store owner would be the best course of action in this situation as we aren’t involved in the day-to-day operations of the businesses we host on our platform. Since that’s the case, we aren’t able to follow up on orders or refund them.
I understand you have already tried to reach out to the store to no avail, so what I would suggest is to contact your bank for a possible refund. This also serves as a report so you can rest assured we’ll take the necessary steps to investigate the concern.
Thanks for bringing this to our attention!