Successful promotions are promotions which are easy to use.
So when we force customers to refer to an explanation email, while getting them to visit multiple product pages to add multiple products to their cart, we create a far less successful promotion - or even a pointless promotion with some demographics.
To make the Buy X get Y discount more successful in 2020, it desperately needs an option to auto-add the gift product when a qualifying product is added to the cart.
That way, we create a one-task offer. Simple, stress-free and more successful.
As a follow-up to this, we installed and tested 6 of the highest recommended gift apps but they either required code editing, or donât work with product variants.
Also, the app we ended up using has failed around 40% of the time since running the promo - so 40% of transactions donât contain the free gift!
We assume this is a browser issue because it works for us every time and itâs worked for others whoâve purchased the same products. But as noted elsewhere on these forums, because you canât manually add a product to an existing order and discount it, adding missing gifts is proving messy, requiring us to explain to customers whatâs gone wrong - very painful sorry.
Itâs not unreasonable to expect a well-supported Shopify solution to running simple âfree giftâ promotions is it?
Looking at my email, I think we tested: Secomapp, Gift on order, Upsell for products, Infinite Options by ShopPad, Gift Box and Auto Add to Cart.
We ended up using âAuto Add to Cartâ but about a quarter of the people didnât get the gift. We made it through the 4-day promo by manually adding gifts to orders at our fulfilment house because Shopify also doesnât allow you to add products to existing orders and make them free. Instead, you have to create a seperate draft order (just for the gift) which was truly mind-numbing!
Weâve since uninstalled the Auto Add to Cart app and are not sure what weâll do next time, hence this feature request. Hope that helps and sorry there isnât a built-in Shopify solution.
Thanks for the specifics. Weâre working through our options right now, and appreciate your feedback on apps that didnât work for you. If I find anything, I will let you know.
Just to clarify the other plugins didnât work for us because they either required code changes or didnât work with product variants - they might work for you.
You have the same issue that we have. Itâs ridiculous Shopify does not provide this option straight out the box. Iâve messaged them countlessly who are reluctant to get back to me unless I curse in a public forum, then they respond instantly. so here we go just to prove a point. Get your ass in gear developers and answer this issue that 80% of your userbase has.
We are in the same situation looking for a solution to make this work. Have tried numbers of apps including Selly but none worked as they use âDraft orderâ system that adds free gifts at the check out, which causes conflicts with Shopify scripts and Shopify default discount system.
This âfeatureâ is really extremely confusing. Every one of my customers has a question about it and wonders why the coupon code they created doesnât work. I really have that question every single time.
I mean, from a technical perspective, I fully understand the problem. The voucher code is entered at the checkout. And at this step itâs not possible anymore to change the items in the cart, but from a user (store owner, as well as customer) perspective, this âautomaticâ discount isnât âautomaticâ at all.
