I hope this message finds you well. I am writing to request assistance with the cancellation of my Shopify store . I haven’t used any services of shopify but i am still getting charged, I am currently unable to settle the outstanding balance of ₹8,858.
I have removed the auto-pay option from my bank account, and I would like to confirm that no further charges will be applied. Additionally, I would appreciate any guidance on how to resolve this matter without incurring additional fees.
Thank you for your understanding and assistance. I look forward to your prompt response.
Pausing or closing your store from the Shopify admin will stop any future charges. For the balance due, you may want to downgrade to a starter plan or contact your payment provider and dispute the charges if you do not recognize them. Updating your billing info is also an insurance policy against accidental charges while you deal with this.