I am writing to request assistance with an issue I am experiencing with Apple Pay on my Shopify store. I have activated Apple Pay as a payment method on my store, but the Apple Pay button is not showing up when my customers try to make a purchase.
Topic summary
Apple Pay button not appearing at checkout despite being activated on a Shopify store.
Suggested troubleshooting steps provided by support:
- Confirm Apple Pay is set up per the Shopify Help Center guide.
- Ensure buyers use a compatible browser: Safari on iOS 11.2+ and Safari on macOS (Sierra/Mojave/Catalina or later).
- Ensure buyers use compatible devices: iPhone 6 or later; iPad Pro, iPad Air 2, or iPad mini 3 or later; Apple Watch.
- Check the Shopify Status page for any known Apple Pay incidents.
- Review resources on dynamic checkout buttons (express pay buttons that appear based on the buyer’s device/browser): showing, compatibility, and testing guides.
Latest update: The store owner completed all suggested checks, but the issue persists.
Next steps and status:
- Support advised contacting Shopify via live chat through the Help Center to access the account and investigate directly.
- Discussion remains unresolved and is escalated to account-level support; the core question (why the Apple Pay button still doesn’t show) is open pending support review.
Hey @Arbitrage1 ,
It sounds like the issue may be related to a compatibility issue between your Shopify store and Apple Pay. In order to troubleshoot this issue, there are a few steps you can take:
-
Make sure that you have followed the instructions for setting up Apple Pay on your store. These instructions can be found in the Shopify Help Center here, and they will guide you through the process of configuring your store and payment settings to support Apple Pay.
-
Check to see if your customers are using a compatible browser when they try to make a purchase. Apple Pay is supported on the following browsers:
- Safari on iOS 11.2 or later
- Safari on macOS Sierra or later
- Safari on macOS Mojave or later
- Safari on macOS Catalina or later
If your customers are using a different browser, they may not be able to use Apple Pay to make a purchase on your store.
- Make sure that your customers are using a compatible device when they try to make a purchase. Apple Pay is supported on the following devices:
- iPhone 6 or later
- iPad Pro, iPad Air 2, or iPad mini 3 or later
- Apple Watch
If your customers are using a different device, they may not be able to use Apple Pay to make a purchase on your store.
- Check to see if there are any known issues with Apple Pay on Shopify. You can check for known issues by visiting the Shopify Status page and searching for “Apple Pay”. If there are any known issues, they will be listed on this page.
For more information on dynamic checkout buttons, I highly recommend going through the following documents from our help centre:
- Showing dynamic checkout buttons on your online store
- Dynamic checkout buttons compatibility
- Testing your dynamic checkout buttons
And if you’re looking to further optimize your store’s overall checkout process, this Shopify blog is also a great resource to go through.
I hope this information helps!
I tried all of the things above, but the issue still persists. Is there anything else that can be done to troubleshoot this issue?
We want to resolve this as efficiently as possible for you. We will need to access your account and take a closer look at what’s going on. I suggest contacting our support team through live chat via the Help Center. Please visit https://bit.ly/3qqfpfZ to be connected with a member of our support team.