Request for Customizing Checkout Language and Controlling Shipping Options Display in Shop Pay

Payments + Shipping & Fulfilment
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1

When customers check out using Shop Pay (logging in via email/SMS), we encounter two critical issues that we cannot control as merchants:

  1. Ignored Custom Language Settings: The shipping section heading reverts to the default “Shipping” label, completely ignoring the custom text we set in the theme’s content editor.

  2. Collapsed Shipping Options by Default: The shipping options are collapsed by default. Customers must manually click to expand them to see the available choices.

We operate a wine shop in Japan, where customers must choose between “Cool Delivery (Refrigerated)” and “Standard Delivery.” During the summer season, if a customer overlooks the cool delivery option, the wine can spoil during transit, severely damaging the customer experience.

We would highly appreciate it if Shopify could consider the following improvements:

  • Reflect Custom Language: Allow Shop Pay checkout to respect the language customizations set by merchants, particularly for the shipping section heading.

  • Control Default Display State: Provide an option for merchants to have shipping options expanded by default, even within the accelerated Shop Pay checkout flow.

  • Alternative Solution: Alternatively, make the shipping option reordering feature available for plans below Shopify Plus.

2

Hey @Anonymous_3e710813f9b0ebd518fefdd06211a4d4 ,

I understand the concern. Unfortunately, the Shop Pay checkout experience is controlled by Shopify, so merchants can’t currently customize the shipping section label or change whether shipping options are expanded by default. For stores where the shipping method is critical the best workaround is to clearly communicate the delivery options on the product page, cart, and through order notes until Shopify provides more control. I agree these would be valuable improvements.

Thank You !

3

Hi Steve,

Thank you for the clarification and for confirming the current limitations of Shop Pay.

Since the checkout page itself is locked, I will look into implementing clearer communication on our product and cart pages, as you suggested, to minimize the risk of customers missing the cool delivery option.

I appreciate your time and support!

Best regards,