I am writing to request a refund for the billing on my Shopify account. I am a student who is currently facing financial difficulties, and I cannot afford to continue with my Shopify subscription at this time.
I understand that I signed up for the monthly subscription plan, which includes a monthly billing cycle. However, due to unforeseen circumstances, I am unable to continue using the platform and need to request a refund for the charges incurred.
I would be grateful if you could process the refund as soon as possible so that I can use the money for other important expenses. Please let me know if you require any further information from me to facilitate the refund process.
I appreciate the context that you have shared with us as that is very helpful! In order for us to take a further look into the billing on the account, we will need to verify you as the store owner. Since we cannot authenticate you over the Community forums due to the sensitive information that needs to be shared, I am unable to look into the specifics.
In this case, you get in touch with our live support by logging into your online store using the Contact Us page.
Once you successfully login - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak directly with a Support Advisor about the situation.