Hi @MVPlayers ,
Thanks for reaching out to the community. This is MooseDesk - Customer Support Helpdesk/FAQ App.
Congrats on your store! Your store looks stunning. I can tell you have put a lot of effort into building this. However, I have some comments to make the good get even better. Here are some of my recommendations for better customer experience, please kindly check.
1. Add a Hero Banner: Use high-quality images and compelling descriptions to attract users, encouraging them to stay longer and explore more.
You can follow this example:
2. Add a Favicon: A favicon image makes your website look professional and easily recognizable among many open tabs.
A favicon will look like this:
3. Introduce an About Us Section: On the homepage, introduce your store and team to build emotional connections with customers.
4. Include a Reviews/Testimonials Section: Show positive feedback from previous buyers to build trust and encourage potential customers to buy.
Here is an example for you:
5. Create a Product Collection Page: Display your product offerings and lines on a dedicated page, removing the all-products section from the homepage.
Here is an example:
6. Strategic CTA Buttons: Place call-to-action buttons throughout your site to guide customers to different sections.
7. Improve Navigation Menu and Footer: A clear navigation menu and a comprehensive footer help users explore your site and learn about your store, enhancing legitimacy.
Your navigation menu should look like this:
Here is an example of a footer:
8. Optimize Product Pages: Use image sliders for product images and maintain consistency. Divide product descriptions into sections for easy information access.
You can divide like this:
9. Add a FAQ Page: Address common customer concerns to improve user experience.
To address this, I recommend using MooseDesk, an app for creating unique FAQ pages for your customers. Besides helping you creating your FAQ page, we also provide a helpdesk/ticketing system for your customer support.
Here are some of our templates:
FAQ page:
We also offer a ‘Contact Us’ template. Check it out!
The best part is that we offer various customization choices so you can customize and match with your store’s aesthetics.
Since our app is now available for free, all current users will be considered as early-bird users and get to enjoy all our current features for free forever!
As an expert/enthusiast in UX, I recommend implementing these changes to improve customer experience when scrolling through your store.
If this is helpful for you, please let me know by giving me a ‘LIKE’. If your question is answered, please mark this as 'SOLUTION’.
Thank you,
MooseDesk - Customer Support Helpdesk/FAQ app