Request to Refund $7,860 as Cash – Not as Shop Campaign Credit

Payments + Shipping & Fulfilment
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Topic summary

A merchant received 83 orders within one hour, which they believe resulted from a system issue rather than legitimate sales.

Shopify’s Response:

  • Initially offered $4,860 as Shop Campaign credit
  • Later increased the offer to $7,860, still as advertising credit
  • Two screenshots are included showing these credit offers

Merchant’s Request:

  • Wants the full $7,860 refunded as cash to their payout account
  • Does not want Shop Campaign advertising credit
  • Has opened three support tickets (#57121008, #57066583, #57068165)

Current Status:
The issue remains unresolved, with the merchant seeking a clear resolution and cash refund instead of the offered advertising credits.

Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.
1

Dear Shopify Support,

We hope you’re doing well.

We received 83 orders within just 1 hour, which seems unusual and likely a system issue.

After creating a support ticket, Shopify offered $4,860 as Shop Campaign credit.

$4,860.00.PNG
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Upon following up, the amount was increased to $7,860, still as Shop Campaign credit.

$7,460.00.PNG
$7,460.00.PNG1369×251 15.8 KB

However, we do not want this amount as Shop Campaign credit.

We are respectfully requesting that this full amount be credited to our payout account as cash, not advertising credit.

This issue is ongoing, and we haven’t received a clear resolution.

Ticket Numbers:
#57121008
#57066583
#57068165

Please resolve this matter as soon as possible.

Thank you.

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